We’ve been building and designing better systems for the delivery of justice since 2012. We were introduced to the sector with our work with Neighbourhood Justice Centre, where we co-designed and developed the online Family Violence Intervention Order, which went on to be a series of recommendations in the Royal Commission to Family Violence and won awards for public sector innovation. It got us inspired in how to use our skills in design, research and develop that responds to social need and policy opportunity that places the user in the centre.
Our work, which includes authoring the report Design For Justice, has given our team a unique understanding of how people interact with the legal system and how it can be improved. We have extensive experience working with all user groups in the justice sector and we are a leader in developing online dispute resolution tools. We're now developing AI functionality that indicates the likely response of a judge or mediator based on published public case data. We have also improved processes and workflows in the legal sector and improved access to information for vulnerable people.
Our legal innovation services
User research
Portable has unique experience conducting user research in the justice sector. We have undertaken research projects with users including people tempted to commit crimes, people accused of crimes, convicted criminals, victims and their families, corrections staff, police, lawyers, judges, court administrators and people from support agencies.
Service design
Our team of strategic designers will work with you to clearly identify the best opportunities for new or revised services, workflows or processes. We will then develop prototypes for testing. Our designers test all prototypes with a wide range of stakeholders including staff and end users. This may include interviews, workshops and our surveys.
Smart forms
Our team has extensive experience digitising forms and services. Our approach includes smart forms that autopopulate fields and databases, reducing duplication, errors and cost overheads.
Online dispute resolution
We're developing products for use across the justice sector, including an ODR tool called Settle that can be easily adapted to different contexts and disputes, including workplaces, tenancy and property. It can also serve as a case management platform for court and tribunal staff.
Artificial Intelligence
Portable is building an AI model for the next generation of online dispute resolution tools. It allows us to indicate the likely response of a judge or mediator based on published public case data. We augment this data with key principles from lawyers, registrars and decision-makers involved in the process. This intervention is a significant step towards reducing legal costs and the burden on the justice system
Wayfinding solutions
We can provide digital way-finding, check-in and ticketing systems that reflect the features of your building or location and the needs of your users. We will customise the system to match location requirements with the desired behaviour of users, while also optimising their experience.
Download our free report on bringing human-centred design to legal services
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