We believe in government. We see government as a force for good, driving the types of change that the private sector is not equipped or motivated to deliver.
In 2016 we released our report on Hacking the Bureaucracy, which is a guide to how those working within government can use a range of levers and tools to bring about change. Since then, we've been helping governments across Australia and the Asia Pacific region to drive programs of change within the public sector. A prominent feature of this is capability building, to ensure we have a public service that is well equipped to deliver and exceed the expectations of citizens in the future.
Helping to improve gender equality across public sector workplaces in Victoria
Equality
Our services in the public sector
Reimagining services to deliver great experiences
As your organisation’s offerings and touch points grow, a service design perspective is a powerful way to make sure all interactio...
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We use our research to contribute to the sector
Digitising Human Services
Six technology and services experts discuss how to build on the rapid digitisation brought on by COVID-19 to deliver better human services. These contributions demonstrate that there is no shortage of ideas and enthusiasm for using technology and data to deliver better human services.
01 October 2020