Our Support team provides a full range of services to make sure users and organisations benefit from consistent updates and system maintenance. We’re also on hand to help keep things running smoothly and reduce the risk of any threat to your organisation operating as usual.
We provide support, hosting, monitoring and update services to some of Australia's most important service providers across government, the courts, police, healthcare and NGOs. We're ISO9001 certified: the rigorous international quality standard that many government organisations insist upon when engaging with digital providers.
We provide regular support and clear response times for critical situations. Our help desk is staffed from 8am to 6pm Monday to Friday, and available for critical issue resolution or planned out of hours support outside of these times. All support requests are managed through Jira Service Desk, or a platform nominated by you.
We provide ongoing hosting of applications and websites, and can work with you on recommending a provider based on your platform or application needs.
We have expertise in standing up, configuring and administering cloud environments for our clients. We make sure we meet over 99% uptime, ongoing security updates, backups and back-end and configuration changes. We bring experience in configuring and maintaining cloud operational costs.
Automating operational tasks means updates are deployed more frequently than in the traditional release cycle. Depending on the project, it includes infrastructure, monitoring, and automatically scaling environments for staging and production.
We regularly consult and work with organisations to identify and deliver enhancements to digital services. This is often planned and conducted in sprints that include the skills and experience of our whole team across strategy, design and software development.
