Support services

Ensure business continuity and optimise functionality with a full range of web hosting, monitoring, support desk and enhancement services.

Portable's BAU team provides a full range of support services, ensuring users and organisations benefit from updates and system maintenance, and reducing the risk of any threat to business continuity. We provide support, hosting, monitoring and update services to some of Australia's most important service providers across government, the courts, police, healthcare and NGOs. We're ISO9001 certified: the rigorous international quality standard that many government organisations insist upon when engaging with digital providers.

Our IT support services

24/7 support

We provide 24/7 support and clear response times for critical situations. Our help desk is staffed from 8am to 6pm Monday to Friday, and via email at other times. All after hours support is managed through Zendesk or a platform nominated by the client.

Dedicated account managers

Your account manager will be your go-to person and will manage all of your requests, to agreed timelines.

Hosting

We provide ongoing hosting of applications and websites and have been doing this for more than 13 years.

Cloud environments

We have expertise in standing up, configuring and administering cloud environments for government agencies. We ensure we meet over 99% uptime, ongoing security updates, backups and back-end and configuration changes. We have a fully testable coded infrastructure that supports systems with thousands of concurrent users. We bring experience in configuring and maintaining cloud operational costs.

DevOps

Using DevOps approaches to automate operational tasks, updates are deployed more frequently than in the traditional release cycle. Depending on the project, it includes infrastructure, monitoring, and automatically scaling environments for staging and production. By setting up a project so that all changes are automatically checked and automatically deployed, we practice continuous integration and continuous deployment (together known as CICD).

Monitoring and reporting

We provide daily monitoring for applications to ensure that they are constantly running, report on performance regularly, and also provide key insights to ensure stability and scalability.

Ongoing updates

We provide a process to allow you to provide ongoing updates and enhancements to your website and application.

Future product planning

We regularly consult to and work with clients to identify and deliver enhancements to digital services. This is often planned and conducted in sprints that include the skills and experience of or whole team across strategy, design and software development.

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