Leaders in sectors like aged care, disability support, and family services are under immense pressure to deliver high-quality care in the face of shrinking budgets and growing social needs.
About this Webinar
As government spending tightens and the demand for care continues to rise, transformation must go beyond efficiency and cost-cutting. This is a time for deep, meaningful innovation that puts people at the centre.
In these care sectors, engaging with the community and co-designing with diverse perspectives has never been more crucial. Relationships are the foundation of impactful transformation. But what does a relationship-centred approach look like in practice, and how can it fundamentally reshape the way we deliver care?
Join us to discover how this approach can enhance your work, empower your teams, solve complex problems and ultimately lead to more successful outcomes for the communities you’re dedicated to supporting.
Speakers
Jarrod Wheatley OAM - Founder and CEO, Professional Individualised Care (He / Him)
Leander Kreltszheim - Social Codesigner, Freelance (She / Her)
Jessie Robinson - Founder, Mawang Consulting (He / Him)
Julia Birks - Strategic Design Lead, Portable (They / She)
What we covered
In this 60 minute webinar we covered:
- What relationship-centred or relational practice is
- How it can help government/organisations design better outcomes for the people in their care
- How relational care can exist in an environment of cost-cutting
- How to advocate for relational care
- Stories about where relational practice is being applied and its impact.
The panel will also make time for 15 minutes of Q&A.
Who’s it for?
Care sectors leaders working in aged care, social services, health, family and community services, disability can also extend to justice including corrections.
Decision-makers in government, not-for-profits, and social enterprises who are looking for solutions to enhance their operations and achieve better outcomes.
Senior leaders and strategic planners within organisations who are interested in overarching benefits like operational efficiency, adaptability, and long-term success.
Practitioners like Designers, Researchers, Project Managers, and Community Engagement Specialists Involved in Change and Transformation Projects.
About our speakers
Jarrod Wheatley OAM
Since 2005, Jarrod Wheatley OAM has worked across the social sector, running a Youth Centre, creating programs internationally with refugees and founded three innovative charities in Australia. Jarrod is the founder and CEO of Professional Individualised Care (PIC). Most recently, Jarrod has co-founded the Centre for Relational Care (CRC) to achieve foundational policy, legislative and regulatory changes to the NSW child protection and OOHC system. For this work, Jarrod was named NSW Youth Worker of the Year (2014), NSW Young Australian of the Year (2019) and in 2022, was awarded the Order of Australia Medal
Leander Kreltszheim
Leander Kreltszheim (she/her) is a social codesigner/design researcher with extensive experience across the community/non-profit sector. Her design practice demonstrates how the process of codesign can be respectful, reciprocal, joyful and empowering, in addition to leading toward longer-term social change. In her PhD research through Monash University, Leander maintains that safer and more effective ways of 'designing with' are possible, but are founded upon a radical shifting of our relationships with 'time' in the design process. Relationships are at the heart of her practice.
Jessie Robinson
Jessie Robinson (he/him) is a Wiradjuri man with connections to the Bogan River People of Western NSW. Jessie is the founder of Mawang Consulting. 'Mawang' is the Wiradjuri word for all together, which reflects its commitment to inclusivity and building relationships with care to create impacting change. Jessie brings 15 years of professional experience alongside his lived experience, to his work as a specialist consultant. His expertise lies in guiding stakeholders on how to safely engage with First Nations people and communities. Jessie is deeply passionate about enabling self-determination by weaving voices of lived experience and expertise into the design process. He excels in facilitating two-way learning by fostering genuine connections. His cultural expertise, combined with a commitment to deep listening and navigating 'two worlds,' enables Jessie to bridge gaps and create understanding in varied settings.
Julia Birks, Moderator
Julia (they/she) is a design leader, change maker and educator passionate about growing design and UX teams and working with organisations to solve complex problems. With over 18 years of industry experience spanning industrial design, digital marketing, UX research, digital and service design, Julia is passionate about anchoring an organisation's strategy and service delivery around great customer experiences and outcomes-driven work.
Julia is also passionate about supporting the advancement of service design and strategic design methodologies and sits on the committee for the SDNow Conference in Australia. Julia is also on the board for the Spectrum app, which seeks to improve mental health and wellbeing outcomes for LGBTQ youth.
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