Empathy. Everyone's talking about it. But who's actually doing it? And what do you do with it once you've felt it?
Our human centred design specialist Joe Sciglitano takes us on a journey to discover the what, how and why of empathy, and how it's transformed his design practice.
Hear about how feeling stuff can help you win arguments, how to innovate by implementing the radical practice of listening to other people, and how an empathetic approach will not only help you understand your customers, but give you and your team the natural drive to solve some of the trickiest problems they face.
With plenty of storytelling, animated GIFs and pop culture references along the way, you'll laugh, you'll cry, but that's kinda the point, ya feel me?