YourCase: Redesigning the delivery and experience of justice

Helping users navigate the complex and often intimating justice system, from beginning to end

We are really excited to be continuing work on YourCase. Together with our partners we want to create the best possible end-to-end experience for an individual navigating the justice system.

Work is well underway and we've started developing our evaluation framework. We're excited to be working with the Sir Zelman Cowan Centre at Victoria University on this part of project.

So far, we’ve come up with the following metrics to define and measure success:

Victim Survivors

  • Increase in victim survivors’ knowledge about and satisfaction with the court process​
  • Increase in attendance at appointments (third party and court related)
  • Increase in victim survivors’ confidence in the criminal justice system
  • Increase in victim survivors’ feeling supported and understood
  • Increase in victim survivor’s ability to capture information relating to perpetrator’s behaviour, in order to share this with support services
  • Increase in victim survivors’ ability to access personalised, flexible, culturally relevant supports
  • ​Victim survivors’ satisfaction with the technical product experience provided in the form of a Net Promoter Score in the range of +40 to +50


  • Increase in court attendance rates
  • Increase in court-based support services (interpreters, Applicant Practitioners etc.) booked in advance of the court day
  • ​A court that can fully demonstrate the user experience, end to end, which can be used as a model for scaling out to other courts in Victoria

Third Party Providers

  • Third party providers have a 15% increase in the first year of met appointments


  • A fully deployable platform in scalable infrastructure​​​​
  • Ability to lodge FVIOs directly from application

We are currently seeking feedback on these measures so get in touch if you have any thoughts, ideas or suggestions. It's likely they will be further refined as we get a better sense of what is possible within the scope of this project and the tool itself. 

We are hosting weekly workshops with our project partners throughout the development of this tool. We're always looking to collaborate with other people interested in creating positive social change in this space, so reach out if you'd like to attend! 

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