--- title: Building trust in AI for Australia’s future date: 2026-08-18T09:08:00+10:00 author: Portable canonical_url: "https://portable.com.au/work/case-studies/building-trust-in-ai-for-australias-future" section: Case studies --- ## The context ### The [**National Artificial Intelligence Agency (NAIC)**](https://www.industry.gov.au/science-technology-and-innovation/technology/artificial-intelligence/national-ai-centre) and [**CSIRO’s**](https://www.csiro.au/) **Data61** were grappling with a significant challenge. While numerous frameworks and standards addressed the internal governance of AI applications and technologies, there was no existing mechanism to comprehensively understand and measure the real-world social, environmental, and economic impacts that arise from companies' use of AI systems in Australia. This gap created uncertainty around AI's broader implications, driving NAIC to seek Portable's expertise to develop a solution. ## Our approach ### Portable partnered with NAIC and Data61 to design the AI Impact Navigator, a comprehensive guide built to support the newly introduced Australian Voluntary AI Safety Standard. This Navigator was envisioned as more than a compliance tool; it’s a strategic framework enabling organisations to assess, manage, and communicate the wider impacts of their AI practices. Portable’s approach integrated human-centred design with strategic foresight, crafting a tool that aligned with the government’s standards while empowering businesses to engage responsibly with AI. Through collaborative workshops, a Theory of Change framework, and prototype testing with select organisations, Portable developed a tailored roadmap for AI impact. Portable's approach focused on creating a practical and accessible navigation tool to align with the government’s new Australian Voluntary AI Safety Standard - a first of its kind in Australia. The solution provides practical resources and detailed metrics, helping Australian businesses navigate complex societal expectations and build trust through transparent and responsible AI practices. ![](https://portable.com.au/assets/_transforms/images/caseStudy/76347/impact-doc-image_9f897b1382d56b7dbd210a479f72ecc7.jpg) ## The impact ### The outcome was the AI Impact Navigator, a strategic, plain-language guide to the Australian Voluntary AI Safety Standard. The outcome was the AI Impact Navigator, a strategic, plain-language guide to the Australian Voluntary AI Safety Standard. This Navigator goes beyond technical requirements, giving leaders a step-by-step framework to assess and report AI’s impact in social, environmental, and economic terms. It enables organisations to transparently communicate their commitment to responsible AI, building trust with customers, investors, and the broader public. By providing clear guidance on AI’s broader implications, the Navigator positions Australian organisations at the forefront of ethical AI, equipping them with the tools to engage with AI responsibly in a rapidly evolving digital landscape. [Download Report](https://reports.portable.com.au/hubfs/CSIRO_Navigator.pdf) ## Project Team - ![](https://portable.com.au/assets/_transforms/images/person/tess-waterhouse/21797/aJFlzqTt2nPbZ1aX_Websiteheadshots-10_912b464e0352988e6d673c56361b7ae9.png) Tess WaterhouseSenior Producer - ![](https://portable.com.au/assets/_transforms/images/person/julia-birks/21692/aKaBM6Tt2nPbajaG_HeadshotsSquare-12_912b464e0352988e6d673c56361b7ae9.jpg) Julia BirksPrincipal Design Strategist - Shoni EllisSenior Content Strategist - Alistair JohnstonVisual Communicator - Matt PearsonFirst Person Consulting, Evaluation Expert ## Explore more of Portable's work - ![Designing and developing amica, a digital solution for separating couples](https://portable.com.au/assets/_transforms/images/caseStudy/amica/7938/Xv5tlhAAACAAmk_n_638b64f2391dff6e364e5709b4734889.jpg)### [Designing and developing amica, a digital solution for separating couples](https://portable.com.au/work/case-studies/amica) - ![Unlocking the potential of AI in statutory planning for Victorian councils](https://portable.com.au/assets/_transforms/images/caseStudy/mavlabs-ai-in-statutory-planning-for-councils/10682/aHnmkkMqNJQqIFnv_638b64f2391dff6e364e5709b4734889.jpg)### [Unlocking the potential of AI in statutory planning for Victorian councils](https://portable.com.au/work/case-studies/mavlabs-ai-in-statutory-planning-for-councils) - ![While You Wait](https://portable.com.au/assets/_transforms/images/caseStudy/while-you-wait-ai-mental-health-helpline-support/12835/aYwamd0YXLCxVrCJ_638b64f2391dff6e364e5709b4734889.jpg)### [While You Wait](https://portable.com.au/work/case-studies/while-you-wait-ai-mental-health-helpline-support) - ![Hear Me Out: Solving unmet legal needs through conversational AI](https://portable.com.au/assets/_transforms/images/caseStudy/hear-me-out-conversational-ai/10156/Z1pGuZbqstJ98XmD_638b64f2391dff6e364e5709b4734889.png)### [Hear Me Out: Solving unmet legal needs through conversational AI](https://portable.com.au/work/case-studies/hear-me-out-conversational-ai) - ![](https://portable.com.au/assets/_transforms/images/article/how-to-experiment-and-scale-ai-safely-trust-in-the-time-of-ai/82675/8bp7iVqzSdQ3WoTJ_TrustinthetimeofAI2-1_638b64f2391dff6e364e5709b4734889.webp)### [How to experiment and scale AI safely | Trust in the time of AI](https://portable.com.au/articles/how-to-experiment-and-scale-ai-safely) - ![](https://portable.com.au/assets/_transforms/images/article/guardrails-that-actually-work-trust-in-the-time-of-ai/82666/8auutsfSzEi3KrAe_TrustinthetimeofAI-1_638b64f2391dff6e364e5709b4734889.webp)### [Guardrails that actually work | Trust in the time of AI](https://portable.com.au/articles/trust-in-the-time-of-ai-guardrails-that-work) - ![](https://portable.com.au/assets/_transforms/images/article/connection-ownership-respect-in-ai-coding-trust-in-the-time-of-ai/82820/DKTwTOhhGY716lVn_TrustinthetimeofAI3_638b64f2391dff6e364e5709b4734889.webp)### [Connection, ownership, respect in AI coding | Trust in the time of AI](https://portable.com.au/articles/trustworthy-ai-assisted-development) - ![](https://portable.com.au/assets/_transforms/images/article/beyond-wage-theft-enforcement/1241/afwrncBOoF08xs9W_638b64f2391dff6e364e5709b4734889.png)### [We submitted to the Senate wage theft inquiry. Here's why.](https://portable.com.au/articles/beyond-wage-theft-enforcement)