--- title: AI products and integrations date: 2026-06-10T01:18:00+10:00 author: Portable canonical_url: "https://portable.com.au/capabilities/ai-and-technology/ai-products-and-integrations" section: Capabilities --- ![How amica works](https://portable.com.au/assets/_transforms/images/3042/4cceee59-05b0-4d0b-a165-2001882c3ed5_Amica-full-width-128129_9f897b1382d56b7dbd210a479f72ecc7.png) ## What we do - AI product design - Machine learning systems - Conversational AI and agents - AI integration into existing systems - Evaluation and safety testing - AI design sprints ![The amica app](https://portable.com.au/assets/_transforms/images/75648/8_9f897b1382d56b7dbd210a479f72ecc7.jpg) ### We ship AI to production, filling the gap between an AI model that works and a service people can rely on. That means integration with the systems already running, authentication and access control, the volume of data and users the service has to carry, and someone accountable for it years after launch. Portable built [**amica**](https://portable.com.au/work/case-studies/amica) for the Attorney-General's Department and has kept it in production for more than seven years, through changes in the technology and the policy around it. That's what we mean by production. ### Implementing AI into long-standing places of need where the technology is a real solution. People wait weeks for a mental health appointment, hold in helpline queues while distressed, and navigate complaints processes designed for someone with more time and less at stake. These are conditions where a well-built system genuinely helps: available immediately, patient with someone who is struggling, consistent at three in the morning. Portable's [**While You Wait**](https://portable.com.au/work/case-studies/while-you-wait-ai-mental-health-helpline-support) supports people waiting in mental health helpline queues, and [**Hear Me Out**](https://portable.com.au/work/case-studies/hear-me-out-conversational-ai), Australia's first AI-powered complaints platform, gives people a way to be heard. ![An award-winning project, twice over](https://portable.com.au/assets/_transforms/images/10154/aO_cu55xUNkB1____WebsiteHearMeOut_9f897b1382d56b7dbd210a479f72ecc7.png) ![Matt from the technology team](https://portable.com.au/assets/_transforms/images/69939/Portable_-195_9f897b1382d56b7dbd210a479f72ecc7.jpg) ### Safety needs to be built into the architecture of AI models. The hard questions about what AI models suggest, what users understand they can do, and how outcomes are challenged, are structural questions, because the answers shape what gets built. Portable settles them during design, alongside the architecture, because that's the point where they're still cheap to change. It's what makes it defensible to put AI into decisions that carry real weight for someone. Where the question is organisational rather than technical, our [**AI adoption and governance**](https://portable.com.au/capabilities/strategy-and-design/ai-adoption-and-governance) experts take the lead. [Start a conversation about AI products and integrations](https://4o6yx.share-ap1.hsforms.com/268ZNsPirSgKpwJAezoUAcw) ## Explore more of our AI work - ![Building trust in AI for Australia’s future thumbnail](https://portable.com.au/assets/_transforms/images/caseStudy/76398/Thumbnail_638b64f2391dff6e364e5709b4734889.png)### [Building trust in AI for Australia’s future](https://portable.com.au/work/case-studies/building-trust-in-ai-for-australias-future) - ![Designing and developing amica, a digital solution for separating couples](https://portable.com.au/assets/_transforms/images/caseStudy/amica/7938/Xv5tlhAAACAAmk_n_638b64f2391dff6e364e5709b4734889.jpg)### [Designing and developing amica, a digital solution for separating couples](https://portable.com.au/work/case-studies/amica) - ![While You Wait](https://portable.com.au/assets/_transforms/images/caseStudy/while-you-wait-ai-mental-health-helpline-support/12835/aYwamd0YXLCxVrCJ_638b64f2391dff6e364e5709b4734889.jpg)### [While You Wait](https://portable.com.au/work/case-studies/while-you-wait-ai-mental-health-helpline-support) - ![Unlocking the potential of AI in statutory planning for Victorian councils](https://portable.com.au/assets/_transforms/images/caseStudy/mavlabs-ai-in-statutory-planning-for-councils/10682/aHnmkkMqNJQqIFnv_638b64f2391dff6e364e5709b4734889.jpg)### [Unlocking the potential of AI in statutory planning for Victorian councils](https://portable.com.au/work/case-studies/mavlabs-ai-in-statutory-planning-for-councils) - ![Hear Me Out: Solving unmet legal needs through conversational AI](https://portable.com.au/assets/_transforms/images/caseStudy/hear-me-out-conversational-ai/10156/Z1pGuZbqstJ98XmD_638b64f2391dff6e364e5709b4734889.png)### [Hear Me Out: Solving unmet legal needs through conversational AI](https://portable.com.au/work/case-studies/hear-me-out-conversational-ai)