In most cases, the legal system is frequented by those most in need in our society. And it’s not the easiest system to engage with: cases are seen in person, lawyers are not incentivised to change and the mechanisms of the system have become frozen in time.
It is easy and common to talk in the justice space about solving problems with more money…more courts, more large-scale digital solutions. But money is not the issue here. The real issue is focusing on building a service for those who need it. Helping people avoid going to court when they shouldn’t is a societal good. It avoids unnecessary costs.
Access to justice is about making the legal system as simple and easy to navigate as possible. Whether they are a layperson or a regular court attendee, the court system needs to find a way to justly provide for each person’s level of understanding, level of access to information, physical location and their ability to engage with the legal process.
Many citizens find themselves facing the legal system when they are most vulnerable. Often they do not have the resources, including money and information, to comfortably engage with the system.Court administration has an unwieldy enormous amount of unnecessary paperwork and procedure in small cases.
Being unable to access to justice might be due to a number of reasons; poverty, social exclusion, discrimination, even living in remote communities. By seeking efficiency, accessibility and equity, we aim to protect those disadvantaged, to promote social inclusion and to provide people with the skills and material to help themselves.
We want our justice systems to be reflective of the systems that people need and want: to be transparent, user-focused and simple.
“Technology will let the public become active participants in their justice system by tearing down barriers to entry like cost, time, and complexity.”
/ SHANNON SALTER, CIVIL TRIBUNAL RESOLUTION
We do the hard yards of research to make sure we stay up-to-date and informed about how the justice sector approaches innovation.
Not only do we transform companies, we involve ourselves in the legal industry to gain insight into what change needs to happen.
After seeking the insight of industry experts, we compiled our work into Deliver Justice Better, an informal look at the current work performed in making access to justice better.
The report discusses the ways we can work to transform the justice system for good, by incorporating service design strategies to make change last.
We want to provide users with better access to information about their rights. Our work intends to enable citizens to make better, more informed decisions leading to fewer matters progressing to court.
We have worked with organisations who wanted to implement justice and accessibility.
Dept. Justice & Regulation
We worked with the Neighbourhood Justice Centre to simplify the way in which the process of handling requests from potential victims of violence. The Family Violence Intervention Order is changing the way in which people seek help and is being rolled out to courts across Victoria.