We accessed multiple locations for user testing to cultivate the collective expertise of staff in order to find a superior solution. In engaging the staff, both experienced and new, we leveraged their divergent experiences and knowledge.
Facing the workflow problems outlined by management, we explored various solution possibilities. Ultimately, we engaged the expertise of the people who would be utilising the new platform and tools, and with their help successfully co-designed a solution.
Addressing the internal issues often prevalent in large scale organisations, our method of collaboration with staff members allowed us to facilitate the successful workshopping and brainstorming of ideas. With the right support, staff members were an invaluable resource in the co-designing process.
Reshaped relationships between NAB and their staff,
Reduced the training time for employees by providing necessary tools for self-directed learning and increasing motivation for employees to upskill and progress their careers,
Provided the foundations and framework for the NAB to progress internally with the project,
Tightened learning gaps within the NAB’s training systems.
Subscribe for news and events